Automated telephone systems that interacts with callers, gathers information and routes a call to the appropriate recipient.
Build the exact call experience you want and make sure to have Quality calls with low latency and clear audio.
Your IVR should be flexible enough.
Match the movements of customer preferences with Telecomplay´s tools to add new features, tweak existing ones, and iterate your IVR easily.
Build assistants that get smarter with every conversation.
Use existing data and previous customer interactions to train your assistant to serve your customers better. Classify unique phrases to trigger actions or replies based on actual customer conversations.
Anyone on your team can create or modify phone flows.
Define the personality of your bot by controlling conversational tone and voice, customize error messages to control the direction of the conversation, upload your audios and organize them as needed to reach the conversation you need to create, also by using different options in IVR such as questions, options, failed or error messages.